Experience | Larry Dean Miles

October 2024 – Present

Cabinet Office

Remote

Lead interaction and service design for a new government service for managing grants and checks. This is a cross-government initiative working with the Ministry of Defence, Home Office and other government organisations.

Skills: User Experience (UX) · Interaction Design · Service Design · Stakeholder Engagement · User Interface Design

April 2024 – September 2024

Government Legal Department

Remote

Interaction design for a digital transformation of an ageing system (over 20 years old!) used for Bona Vacantia to administer the estates of people who die intestate (without a will) and without known kin (entitled blood relatives) and collect the assets of dissolved companies and other various ownerless goods in England and Wales.

Skills: User Experience (UX) · Interaction Design · Service Design · Stakeholder Engagement · User Interface Design

February 2024 – July 2024

Cabinet Office

Remote

Led interaction design for the digital transformation of the Commercial Continuous Improvement Assessment Framework (CCIAF), used by over 700 UK government organisations. Collaborated with stakeholders to ensure the solution was scalable, efficient, and easy to use for all users. Results of this increased the success rate of assessments by nearly 80%.

Skills: User Experience (UX) · Interaction Design · Stakeholder Engagement · User Interface Design · Design System

February 2024 – July 2024

Money & Pensions Service

Remote

Delivered service design for the Money Helper Pension Dashboard Customer Support model, accessible to UK citizens. This service helped users better understand and manage their pensions via a unified platform. I streamlined complex user journeys, improving the clarity and accessibility of pension-related information and support, ensuring a seamless user experience.

Skills: Service Design · User Experience (UX) · Interaction Design · Stakeholder Engagement · Design System

February 2024 – April 2024

Care Quality Commission

Remote

Led UX and interaction design for transforming the registration process for healthcare providers and registered managers across the UK. I also developed and maintained the CQC portal design system, ensuring a consistent user experience. My work improved efficiency and accessibility, allowing smoother registration and management within the healthcare sector.

Skills: Service Design · User Experience (UX) · Interaction Design · Stakeholder Engagement · Design System

February 2024 – March 2024

London Borough of Redbridge

Remote

Provided UX, interaction and service design for the digital transformation of customer service and housing management systems for the London Borough of Redbridge. Collaborated with stakeholders to develop user-centred solutions, enhancing the efficiency of public services and improving overall user satisfaction, while simplifying the management of housing services.

Skills: User Interface Design · Service Design · User Experience (UX) · Interaction Design · Design System · Design Strategy · Design thinking · User Interaction · Branding & Identity · Design leadership · Software as a Service (SaaS)

September 2020 – March 2023

European Patent Office

Remote

Led a team of UX designers and accessibility experts to create a comprehensive design system for the European Patent Office (EPO). This design system was applied across global internal and external products and services. My leadership ensured a scalable, accessible solution that was consistent and user-friendly across diverse applications.

Skills: User Interface Design · Service Design · User Experience (UX) · Interaction Design · Design System · Design Strategy · Design thinking · Artificial Intelligence (AI) · Business-to-Business (B2B) · Design leadership · Team Leadership · Software as a Service (SaaS)

November 2021 – June 2022

Government Digital Service

Remote

Interaction and UX design for a new Civil Servant Learning portal, improving the UX for Girlguiding and making forms simpler and easier to use for the Insolvency Service save and return feature.

Skills: User Experience (UX) · Interaction Design · Design Strategy · Design thinking · Business-to-Business (B2B) · Design leadership · Software as a Service (SaaS)

February 2022 – March 2022

The National Archives

Remote

Service design and research for the discovery phase of a single sign-on system for the national archive’s customer service and e-commerce platform. This included identifying usability challenges, mapping customer journeys, and defining technical requirements. The project laid the groundwork for future design and development, ensuring a more seamless and secure user experience.

Skills: User Interface Design · Service Design · User Experience (UX) · Design Strategy · Design thinking · Software as a Service (SaaS)

August 2021 – December 2021

NHS Digital

Remote

UX and interaction design lead for the NHS app, specifically focusing on customer service and contact sections. Collaborated with cross-functional teams to streamline user flows and improve accessibility. Prototyped flows and directed user testing sessions to refine designs, resulting in an enhanced user experience and improved engagement with the app’s support features.

Skills: User Interface Design · User Experience (UX) · User Interaction · Design System · Software as a Service (SaaS)

February 2021 – October 2021

UK Home Office

Remote

Led service design for the home office’s future borders and immigration service, focusing on integrating multiple immigration-related products and services. Conducted research, mapped user journeys, and collaborated with cross-departmental teams to ensure consistency. This work helped streamline immigration processes, delivering a modern, efficient digital service for both internal teams and public users.

Skills: Service Design · User Experience (UX) · Design Strategy · Design thinking

January 2020 – January 2021

Department for International Trade (Department for Business and Trade)

Remote

Working as a senior designer with the Market Access team in the Digital, Design and Technology (DDAT) team on service, UX and interaction design on services that help people with importing and exporting goods and services including searching through complex sets of information and data as well as reporting and assessing trade barriers on a global level.

Skills: User Experience (UX) · Interaction Design · Design Strategy · Design thinking · Artificial Intelligence (AI) · Business-to-Business (B2B) · Design leadership · Software as a Service (SaaS)

September 2019 – December 2019

Roche

Remote

As a senior design consultant with stakeholders from the global pharmaceutical company, Roche, I worked on the brand strategy and UX for a Neurogateway web portal focused on rare neurological conditions. This included the creation of 13 personas covering 6 diseases and health care professionals, information architecture, mapping and page flows and initial wireframes.

Skills: User Interface Design · Service Design · User Experience (UX) · Design thinking

May 2015 – September 2019

Ministry of Justice / HM Courts & Tribunals Service

Remote

Digital transformation on a massive scale to reinvigorate an ageing legal and court system; brand design; UX design and research; UI, visual and interaction design; prototyping; working with senior stakeholders including Secretaries of State; working cross-government to solve complex design patterns.

Skills: Service Design · Graphic Design · User Experience (UX) · Interaction Design · Design System · Design Strategy · Design thinking · Design leadership · Software as a Service (SaaS)

May 2014 – May 2015

Barclays

Remote

UX, interaction and service design for consumer web and apps to chargebacks to exhausting research and UI for wealth banking, the experience designing for the complexities of wealth banking was as rewarding as it was successful – with the new designs I created increasing user engagement and satisfaction by nearly 100%.

Skills: User Interface Design · User Experience (UX) · Interaction Design · Mobile Application Design · Design Strategy · Design thinking · Mobile Web Design · Business-to-Business (B2B) · Design leadership · Software as a Service (SaaS)

May 2014 – May 2015

Alt-Fest

Remote

As a founder, my main focus was acting as design director overseeing all aspects of digital and print design, environmental design, stage design, e-commerce and management aspects of music artists for this unique British music festival.

Skills: User Interface Design · Graphic Design · User Experience (UX) · Interaction Design · Design Strategy · Design thinking · Branding & Identity · Design leadership

June 1999 – November 2013

Microsoft

Remote

Over 15 years across MSN, Xbox and various internal departments whilst working on all aspects of brand and identity; digital, graphic, UI, interaction, and visual design; print and graphic design; stakeholder management; working on campaigns, games, and advertising for global clients.

Skills: User Interface Design · Graphic Design · User Experience (UX) · Interaction Design · Mobile Application Design · Design Strategy · Design thinking · Mobile Web Design · Design leadership · Software as a Service (SaaS)

December 1998 – May 2001

Aquent

Remote

UX design working with various clients across print and digital design including various government, design, advertising agencies and ultimately Microsoft. This encompassed all aspects of UX and included both creative and conceptual design from initial brief to online creation of websites, user interfaces, documentation, and project management.

Skills: User Interface Design · Graphic Design · User Experience (UX) · Interaction Design · Mobile Application Design · Design Strategy · Design thinking · Mobile Web Design · Design leadership · Software as a Service (SaaS)

December 1998 – June 1999

McQuillan Young Communications

Remote

Defined and set up the new media department, the purchase and setup of hardware and software and training. Additional duties included meeting with new clients, developing concepts and designs from initial brief to online and designing the internal company network.

Skills: Graphic Design · Web Design · Design Strategy · Design thinking · Mobile Web Design · Branding & Identity · Design leadership

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